Shipping & Delivery

Which countries do you ship to?

HAVA R09 dishwashers are shipped to Canadian addresses (except Yukon, Northwest Territories and Nunavut) directly from our local warehouses, without any custom fees. Please be aware that we are unable to ship to PO Boxes or APO/FPO/DPO addresses.

Accessories may originate from various warehouses depending on your shipping address. We will arrange to ship from the location closest to your address in order to deliver your order as soon as possible.

Do you offer free shipping?

HAVA currently offers free shipping on all orders of C$49 or more within Canada (excluding Yukon, Northwest Territories and Nunavut). Orders under C$49 will incur a flat-rate shipping charge of C$15.

Please note that certain destinations within Canada may not qualify for free shipping. In such cases, we will contact you if a shipping surcharge applies. Alternatively, you can reach out to us at service@havalab.com for specific shipping costs to your address.

What couriers are used for delivery?

Depending on your location, we utilize FedEx or UPS for order delivery.

How soon can I get my package(s)?

All orders will be processed in 1-3 business days. Shipping of dishwashers usually takes 3-5 business days, and shipping of certain accessories may take longer, up to 12 business days. Occasional delays may occur.

If the shipping service provider shows your package(s) has delivered but you did not receive it, please contact the service provider as well as HAVA as soon as possible, and we will assist in all possible ways.

Can I change my shipping address after my order has been placed?

Yes, you can change your shipping address BEFORE your order has been shipped. Simply contact our customer service at service@havalab.com, and we'll make the adjustment for you.
Please note that a C$20 surcharge will apply if the information is changed after the order has shipped, and the address CANNOT be altered once the item has been delivered.

How do I track my order?

You will receive an email with tracking information at the address you provided when placing the order as soon as your package ships. If you placed the order while logged in, you can also find the order details and tracking information in the "My Account" section on our website.

What happens next if my package is returned because I did not pick it up in a timely manner?

We will arrange re-shipping once the returned package is received by our warehouse. You will be charged for the re-shipping cost.